Cancellation and Exchanges

Cancellation, Exchanges, and Returns: Your Hassle-Free Shopping Experience

At Giggles and Goods Store, we understand that sometimes things don't go as planned. Whether you need to cancel or change an order, report damaged or incorrect items, or have concerns about your purchase, we're here to help. Read on to learn more about our cancellation, exchange, and return policies to ensure your shopping experience is as seamless as possible.

Can I Cancel or Change My Order?

We know how eager you are to receive your order, and we strive to initiate production promptly. If you wish to cancel or modify your order, contact our dedicated support team as soon as possible. Depending on the production status of your order, cancellations may be possible if production has not commenced. Please provide the reason for cancellation when contacting us, and we'll assist you accordingly.

My Item is Damaged/Incorrect, What Do I Do?

Your satisfaction is our priority, and we apologize if your item arrives damaged, defective, or incorrect. In such cases, please reach out to our support team immediately, attaching a clear photo of the item in question. We will swiftly arrange for a replacement item to be sent your way. To expedite the process, please refrain from returning items without prior authorization from our support team.

Can I Return My Purchase?

While we hope you adore your purchase, we understand that circumstances may arise where a return is necessary. If you have concerns about the item you received and are contemplating a return, contact our support team for assistance. Kindly explain the reasons for your return request. Please note that our store offers a generous 15-day returns policy from the date of purchase, ensuring you have ample time to make a decision.

Please be aware that personalized items may not be eligible for a refund, as they cannot be restocked. Additionally, shipping and insurance charges are non-refundable.

My Item Looks Different from the Online Listing

At Giggles and Goods Store, we make every effort to provide accurate representations of our products. While rare, discrepancies between the received item and the online listing may occur. Some product listings utilize life-like renderings instead of photographs to showcase the item's appearance.

If you suspect that your item deviates significantly from the online representation, take a few clear photos and send them, along with your order ID, to our support team for review. We value your feedback and will promptly address any concerns you may have.

We hope this information provides clarity regarding our cancellation, exchange, and return processes. Your satisfaction is our utmost priority, and our dedicated support team is always ready to assist you. Thank you for choosing Giggles and Goods Store for your shopping needs. Happy shopping!